Facilities Management is comprised of seven/eight? major departments which employ approximately 950 people.
Custodial & Grounds
Customer Relations
Customer Relationsis comprised of the Trouble Call Center and the Customer Service Center.
The Trouble Call Center is the 24-hour hotline for routine repairs of building systems, maintenance, grounds and for emergency response to UCLA owned facilities.
Customer Service processes requests for customer funded services, monitors job charges and handles all billing issues. Customer Service is also responsible for marketing information on available services, client satisfaction surveys and customer complaint and problem resolution.
Design & Project Management
Energy Services & Building Controls
Finance, Space & Logistics (Finance & Information Systems?)
provides the budgeting, accounting, financial reporting, accounts payable services for Facilities Management.